Return & Refund

At ModernTimeFashion.io, customer satisfaction is our top priority. We have implemented rigorous shipping procedures to ensure that every customer receives high-quality products and is fully satisfied with their purchase. While we make every effort to provide the best quality watches, there may be rare instances where inferior products slip through. In such cases, we are committed to resolving any issues and ensuring your complete satisfaction.

Below are our policies for returns and refunds:

Return Eligibility

At ModernTimeFashion.io, we prioritize comprehensive quality-checking procedures before shipping to ensure customers receive the correct items of high quality. As a result, in most cases, we do not accept returns of parcels. Please note that returns due to dislike of products will not be accepted. However, we understand that there may be a few exceptional cases where our liability is involved, and in such cases, we do accept returns.

1. Incorrect Item Shipment

If you have received the wrong product that does not match the website photos, please provide evidence within 3 days of parcel delivery. It is important to note that customers are required to provide proof, as we keep records of all watch serial numbers. Once the incorrect shipment is verified, we will arrange for new parcels to be sent to customers while customers return the wrong items to us simultaneously.

2. Returns for Items With Flaws

Prior to initiating a return request, please contact our customer service team. We will email you detailed instructions on return packing and the corresponding return address. Ensure that the watches are securely packed in their original condition, and place the return labels inside the parcel as instructed.

Please note that Moderntime.io does not accept item exchanges after the parcel has been shipped. Prior to arranging the shipping, please verify the quality of the item through the provided photos and videos with our customer service team.

Order Exchange/Cancellation

Order exchanges or cancellations are accepted before shipping arrangements have been made. Customers can submit a request for exchange or cancellation prior to shipping.

Refund Policy

Customers will receive a full refund for canceled orders prior to shipping.

About Chargeback

Regardless of the reason, Moderntimes.io does not accept chargebacks. All chargebacks will be resolved through arbitration by submitting a request on our end. All relevant order information will be provided to the credit card issuing bank to validate the purchase's authenticity. If customers are dissatisfied with our products or services, they should contact us for compensation. We will provide appropriate solutions in cases where errors or liabilities lie with us.

ModernTimeFashion.io

Last update: 16Th, April, 2023