Frequently Asked Questions

Website and Products

Yes, it is safe to purchase ModernTimeFashion.io. We prioritize the security of our customers' personal and payment information. We utilize secure socket layer (SSL) encryption technology to protect your data and ensure a safe shopping experience. Customer satisfaction is our highest priority. We aim to be your long-term one-stop fashion store online!
To place an order onFashion.Moderntime.io, simply browse our collection, select the desired watch, and add it to your cart. Proceed to checkout, provide your shipping and payment details, and confirm your order.
We offer express shipping and airmail shipping options. Here are some shipping methods we are using: International Registered Airmail Shipping, DHL Hong Kong, FedEx Hong Kong, UPS Hong Kong, FedEx Malaysia, Aramax Shipping, EU Express Special Shipping.. etc.
Yes, we provide tracking numbers for all shipped orders. Once your order is dispatched, you will receive an email with the tracking information. You can use this tracking number to monitor the progress of your shipment.
You can reach our customer support team by using the contact form on our website or by sending an email to [email protected], We are dedicated to providing excellent customer service and will respond to your inquiries as soon as possible.
We strive to provide accurate and high-quality product images that represent the apparel as closely as possible. All product images listed in product details are from actual real items. However, please note that there may be slight variations in color, texture, or appearance due to factors such as screen settings and lighting conditions.
We occasionally offer discounts and promotions on our website. To stay updated on the latest deals, you can subscribe to our newsletter or follow us on social media. Additionally, keep an eye out for special sales events and limited-time offers.
At the moment, we do not offer gift packaging or specific gift options. However, all parcels are carefully packaged to ensure their safe delivery. You can consider adding a personal touch to the gift by presenting it in your preferred packaging.
To stay informed about new arrivals, product updates, and other news, we recommend subscribing to our newsletter. You can find the subscription option on our website, and we will keep you updated on the latest developments.
If you have specific questions or need additional information about a particular item, feel free to reach out to our customer support. We will do our best to provide you with the requested details or assist you in making an informed decision.

General Order Questions

We strive to process and ship orders as quickly as possible. If you need to cancel or modify your order, please contact our customer support immediately. We will do our best to accommodate your request, but please note that once the order has been processed and shipped, we may not be able to make any changes.
Yes, we offer international shipping to many countries worldwide. During the checkout process, you can select your country for shipping, and the applicable shipping fees and delivery times will be displayed.
If your product arrives damaged or defective, please contact our customer support immediately. Provide us with photos or videos showcasing the issue, and we will assist you in resolving the problem, whether through a replacement, repair, or refund.
The processing time for an order typically takes 1-3 business days. Once your order is processed, we will provide you with a tracking number, and the shipping time will depend on your location and the chosen shipping method.
We accept various payment methods, including credit/debit cards, cryptocoins, and bank transfers. You can choose the most convenient option during the checkout process.
Yes, we offer wholesale and bulk purchasing options for resellers or customers interested in buying in larger quantities. Please contact our customer support to discuss your specific requirements, and we will provide you with more details and pricing options.
Currently, we only accept orders placed through our website. Our online ordering system is secure and convenient, allowing you to select and purchase your desired watches with ease.
We have a comprehensive return policy in place. We accept returns for wrong watches sent only. Please read our return and refund policy in our website listed links.
The shipping time can vary depending on your location and the shipping method chosen. Generally, you can expect your order to be delivered within a 10 business days, or slower registered airmail shipping, it might take 15-20 days. You will receive a tracking number to monitor the progress of your shipment.
Please note that international orders may be subject to customs duties, taxes, or other fees imposed by your country's customs authorities. These additional charges are the responsibility of the buyer. We recommend checking with your local customs office for more information on potential fees or taxes before placing an order.
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